CUSTOMER SERVICE
CONTACT US
Have questions ? Concerns?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: hywr.co@gmail.com
or fill in our contact form:
FAQ
01
Delivery - How much is it and how long does it take?
Shipping fee is $15 per order (Canada) $20 outside of Canada. Our estimated delivery timeframe spans from 7-30 business days. This variance is due to the diverse origins of our products, sourced from different manufacturers. Consequently, items may be dispatched at varying times based on the specifics of your order. Please rest assured that we prioritize your satisfaction and maintain stringent quality control measures throughout our processes. We appreciate your understanding and patience as we work diligently to ensure your order reaches you promptly and in impeccable condition.
03
What is the return policy?
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Our return policy allows for returns within 7 days of receiving the product. Please note that artwork and accessories are non-refundable. SHIPPING FEE is also non-refundable
05
Part of my order is missing
If you've noticed any missing items in your order, it's likely due to the diverse array of manufacturers we collaborate with, each located in various regions worldwide. As a result, our products are often sourced and shipped separately, ensuring optimal quality and efficiency in delivery. We appreciate your understanding as we strive to provide you with the best possible products from our global network of suppliers
07
How do I cancel my order?
To cancel an order, please email us at hywr.co@gmail.com within 24 hours of placing your order. Include the following information in your email:
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Order number
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Full name
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Address
09
How do I return/exchange my products?
To initiate an exchange or return, please email us at hywr.co@gmail.com with the following information:
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Order number
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Full name
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Address
Upon receipt of your email, we will provide detailed instructions on how to proceed with your exchange or return.
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02
Why are there customs fee on some products?
The shipping may vary based on the origin of the product and the destination it's being sent to, as our inventory comes from various locations worldwide.
04
Can I track my order ?
Yes, you will receive an email containing your order number and shipping details. Please note that you may receive multiple tracking numbers if you have ordered multiple products.
06
You’ve sent me the wrong items
In the event that you have received incorrect items, we sincerely apologize for any inconvenience caused. Please reach out to us promptly at hywr.co@gmail.com, providing your order number along with clear photos of the incorrectly received items. Additionally, kindly specify the item(s) that are missing from your order. Rest assured, addressing this matter swiftly and accurately is our top priority, as we are committed to ensuring your complete satisfaction and upholding rigorous quality control standards.
08
Some of my products are damaged.
For any instances where products arrive damaged, please don't hesitate to contact us at hywr.co@gmail.com. Kindly include photos of the issue, and we'll promptly address the matter to ensure your complete satisfaction. Your happiness and contentment with our products are paramount to us, and we're committed to resolving any concerns swiftly and effectively
10
Delivery - How much is it and how long does it take?
Our estimated delivery timeframe spans from 7-30 business days. This variance is due to the diverse origins of our products, sourced from different manufacturers. Consequently, items may be dispatched at varying times based on the specifics of your order. Please rest assured that we prioritize your satisfaction and maintain stringent quality control measures throughout our processes. We appreciate your understanding and patience as we work diligently to ensure your order reaches you promptly and in impeccable condition.